FAQ
Frequently Asked Questions (FAQs)
Q: How can I place an order?
A: Browse our products, select your preferred size and color, add the item to your cart, and proceed to checkout. Fill in your shipping details and confirm your order.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, we offer Cash on Delivery (COD) across Pakistan. We also accept online card payments and online fund transfers for your convenience.
Q: How long does delivery take?
A: Delivery usually takes 2–5 working days for major cities and 3–5 working days for remote areas across Pakistan.
Q: How much is the delivery charge?
A: A flat delivery fee of Rs. 300 is charged on orders below Rs. 5,000. Delivery is free on all orders of Rs. 5,000 or above.
Q: Can I exchange my order?
A: Yes. We offer exchanges within 7 days of receiving your order. The product must be unused, unwashed, in its original condition, and have all tags attached.
Q: What is your Return & Refund Policy?
A: We do not accept returns for change of mind or incorrect size selection. Returns and refunds are only available if you receive a damaged, defective, or incorrect item. Please contact our customer support within 48 hours of delivery with clear photos of the product, and our team will review your request and provide a suitable resolution.
Q: Do you offer refunds?
A: Refunds are only provided if you receive the wrong item or a defective product. Otherwise, we offer exchanges according to our exchange policy.
Q: Who pays the courier charges for an exchange?
A: Courier charges for exchanges are the customer's responsibility unless the mistake was made by our team.
Q: How do I choose the correct size?
A: Please refer to the Size Guide available on each product page before placing your order.
Q: Will the product look exactly like the pictures?
A: We strive to display product colors accurately. However, slight color variations may occur due to lighting and screen settings.
Q: How can I track my order?
A: Once your order has been shipped, you'll receive tracking details via SMS, WhatsApp, or email.
Q: What if I receive a damaged or incorrect item?
A: Please contact our customer support within 24 hours of receiving your order with photos of the item. We'll arrange a replacement or refund if the issue is confirmed.
Q: How are refunds processed?
A: Refunds are only issued for damaged, defective, or incorrect items after verification by our support team. If your order was paid by credit/debit card or online fund transfer, the refund will be processed back to the same payment method used for the purchase. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer.
Q: How can I contact customer support?
A: You can contact us via WhatsApp, Facebook, Instagram, or email. Our customer support team is available Monday to Saturday, 12:00 PM to 7:00 PM (PKT).